Refund policy
Last updated: September 27, 2026
This Refund Policy applies to purchases from Virginia Boys LLC dba Roedgers ("Roedgers", "we", "us"). Our products are digital: software products and license keys, courses, templates and other downloadable materials, and coaching and implementation services. Capitalized terms such as "Software Products", "License Key" and "Product Terms" have the meanings given in our Terms of Service.
30-day refund for unused purchases
You may request a full refund within 30 days of purchase if you have not used what you bought. A purchase is unused when:
- Software Products: the License Key has not been activated, validated or used to run any analysis.
- Courses, templates and downloadable materials: no lesson, file or other content has been accessed or downloaded.
- Coaching and implementation services: no session has been held and no work has begun.
After 30 days, or once a purchase has been used, all sales are final, except as described below.
Problems with your purchase
If a Software Product does not work as described in its Documentation, or you cannot access something you purchased, contact us within 30 days of purchase. We will first try to fix the problem. If we cannot resolve it within a reasonable time, we will refund the purchase. Problems caused by third-party platforms you choose, such as AI assistants, Google Sheets, Microsoft Excel or changes to Amazon report formats, do not qualify, as described in Section 2A.7 of our Terms of Service.
Duplicate or mistaken purchases
If you were charged twice for the same product, or bought the wrong product and have not used it, contact us within 30 days and we will refund the duplicate or incorrect purchase.
Coaching and implementation services
You may reschedule a coaching session by giving us at least 24 hours' notice. Sessions missed without that notice are forfeited and not refunded. For implementation services, work completed before a cancellation is not refundable. We will refund any prepaid amount for work that has not begun.
Changes to or discontinuation of a product
Refunds when we change, limit or discontinue a Software Product are governed by its Product Terms. Where the Product Terms say nothing, we may, at our discretion, offer a refund, credit or replacement product.
No refund for misuse
We do not issue refunds when access is suspended or revoked because a License Key was shared, transferred or used in breach of our Terms of Service.
Effect of a refund
When a refund is issued, your license ends, your License Key is deactivated and course or content access is removed. You must stop using and delete the Product Materials. Outputs you generated before the refund remain yours, as described in our Terms of Service.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer. We can usually resolve issues faster directly. A chargeback deactivates the related License Key and access in the same way as a refund.
Sale items and gift cards
Discounted and promotional purchases follow this policy unless the promotion's terms say otherwise. Gift cards are not refundable.
European Union and United Kingdom customers
If you are a consumer in the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days. For digital content, that right may end once delivery or access begins, where applicable law allows. Nothing in this policy limits any right you have under applicable law.
How to request a refund
Email team@roedgers.com with your order number, the email address used for the purchase, and the reason for your request. We will confirm whether the refund is approved. Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at team@roedgers.com.